Privacy Policy

1. Introduction

This Privacy Policy explains how fixtheirsite ("we," "our," or "us") collects, uses, shares, and protects personal information obtained from users ("you") of the fixtheirsite website and service (collectively, the "Service"). We respect your privacy and are committed to protecting your personal information. By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide to Us

We collect information you provide directly to us, including:

• Account Information: When you register for an account, we collect your name, email address, password, business name, and other information you choose to provide.
• Payment Information: If you subscribe to a paid plan, we collect payment details, billing information, and transaction history.
• Lead Information: Data you input about your business leads, including names, contact information, notes, and any other information you choose to store in our system.
• Communications: Content of messages, emails, and other information you send to us or through our Service.
• Survey Responses: Information you provide when responding to surveys or feedback requests.

2.2 Information We Collect Automatically

When you use our Service, we automatically collect certain information, including:

• Usage Data: Information about how you interact with our Service, such as the pages you visit, features you use, and the time spent on the platform.
• Device Information: Information about the device you use to access our Service, including device type, operating system, browser type, and IP address.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your browsing activities and preferences. See our Cookie Policy section for more details.
• Log Data: Server logs, error reports, and performance data.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and manage your account
• Send you technical notices, updates, security alerts, and administrative messages
• Respond to your comments, questions, and customer service requests
• Communicate with you about products, services, offers, promotions, and events
• Monitor and analyze trends, usage, and activities in connection with our Service
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience with our Service
• Comply with legal obligations

4. How We Share Your Information

We may share your personal information in the following circumstances:

4.1 Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform functions on our behalf, such as hosting providers, payment processors, email service providers, and analytics providers.

4.2 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

4.5 Aggregated or De-identified Data

We may share aggregated or de-identified information, which cannot reasonably be used to identify you, with third parties for research, marketing, analytics, and other purposes.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to retain information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and the purposes for which we process the information.

6. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct inaccurate or incomplete information about you.
• Deletion: You can request that we delete your personal information in certain circumstances.
• Restriction: You can request that we restrict the processing of your information in certain circumstances.
• Data Portability: You can request a copy of the information you provided to us in a structured, commonly used, and machine-readable format.
• Objection: You can object to our processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us at privacy@fixtheirsite.com.

8. Cookie Policy

Cookies are small text files that are placed on your device when you visit a website. We use cookies and similar technologies to:

• Keep you logged in to our Service
• Remember your preferences and settings
• Understand how you interact with our Service
• Analyze and improve our Service
• Deliver targeted advertisements

You can manage cookie preferences through your browser settings. However, if you disable cookies, some features of our Service may not function properly.

9. International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. Specifically, our servers are located in the United States, and our service providers and partners operate around the world.

When we transfer your information to other countries, we will protect that information as described in this Privacy Policy and in accordance with applicable law.

10. Children's Privacy

Our Service is not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will promptly delete that information. If you believe we have collected personal information from a child under 16, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@fixtheirsite.com
Address: fixtheirsite Inc., 123 Tech Street, San Francisco, CA 94107